Privacy Statement & Booking conditions and terms of use

Privacy Statement

Privacy Policy

We highly value your trust in choosing ExploreByYourself.com for your experience booking. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

This privacy policy applies to all of our services (whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the "website")).

Information collection

When you make a booking for an excursion (or any other type of experience), you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

Disclosure of personal details

For our services, we shall collect for the following purposes the following information:

Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details to the relevant experience provider with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.

Protect and safeguard your online privacy

Please note that, in accordance with European personal data protection laws, strict security procedures are observed within ExploreByYourself.com to prevent personal data misuse and unauthorized access.

Protect and secure your credit card information

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.

Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.

Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

We don’t store your credit card details, all payments made by world well known professional payment providers.

Booking conditions and terms of use

General Terms and Conditions for the Brokering of Travels

§ 1 General Rules, Definitions and Performance Range

(1) The company Explore By Yourself (in the following “the platform operator”), represented by the Managing Director, Natalia Volchkova, operates a platform on the Internet page www.explorebyyourself.com/en/ which serves to provide consumers (in the following “users”) with tours and excursions on behalf of third party distributors (in the following “provider” or “organizer”).

The platform operator neither organizes any tours or excursions of his own, nor does it perform any other services brokered. The corresponding contract on the travel services comes into being exclusively between the user and the relevant service provider.

(2) The terms of use comprise final regulations for the brokering of tours between the platform operator and the user. They are not applied to the contractual regulations of the services brokered. Any provisions deviating from these terms of use are only applicable if this is confirmed in writing to the platform operator.

§ 2 Conclusion of Contracts in the Market Place

(1) The brokering of a contract is concluded as follows: The user selects the tour and clicks on the button “Book this Excursion”. Then the user chooses a period for the travel as well as the number or people participating. Finally the user communicates his contact data. All relevant data as well as the overall price are now displayed once more to the user. Now the user has to select the payment mode. The following modes may be selected: either payment per credit card (Mastercard or Visacard), or transfer of the amount, or payment per Paypal, or the possibility of paying in advance by debiting the account. At the end the user receives a confirmation by e-mail on the basis of which the contract becomes valid.

(2) After the receipt of the money in the account of the platform operator, the traveller receives a voucher to be presented to the performance provider. It serves as proof of the booking and the payment made.

§ 3 Processing of the Contracts Concluded in the Market Place

The processing of the contracts concluded in the market place lies within the responsibility of the performance provider and the user. The platform operator neither takes over any guarantee for the contracts concluded in the market place, nor is he liable for any defects resulting from the excursions traded. The platform operator is not obliged to take care of the implementation of the contracts concluded between the performance provider and the user.

§ 4 Prices

(1) The prices named on the product pages comprise the legal VAT, in as far as this is applicable, as well as other price components. The user may choose from the currencies suggested. The price at the point in time of the currency selected is always invoiced to the user. Exchange rate fluctuations fall into the risk of the platform operator.

(2) No further taxes or expenses are incurred for the tours.

§ 5 Liability of the Platform Operator

(1) The platform operator is liable for damages by the user, caused intentionally or with gross negligent conduct on behalf of the platform operator, as well as for damages arising out of a violation of life, body and health, and for damages according to the product liability law by way of the legal provisions without restrictions. This is also true for damages caused by a vicarious agent or legal representative of the platform operator.

(2) In as far as the platform operator is not liable on the basis of a guarantee accepted, liability for claim for damages is otherwise restricted as follows: The platform operator is only liable for simple negligently caused damages, in as far as these are due to the infringement of essential contractual obligations (cardinal obligations). Cardinal obligations are only such contractual obligations the meeting of which enables the due implementation of a contract, and the adherence of such the contractual partner may trust in. The liability of the platform operator in terms of simple negligence according to this rule is restricted to a typically foreseeable damage. This liability restriction may equally be applied in favour of the platform operator’s agents and statutory representatives.

§ 6 Data Safety

Data of the user are only seized within the context of processing contracts. Further information may be obtained from the data privacy statement.

§ 7  Final Clause

(1) If individual provisions of these terms of use are not valid or become void and/or contradict to the legal provisions, the validity of the remaining clauses of these terms remains intact. The invalid provision is replaced unanimously by such a clause that comes closest to the economic purpose of the invalid one in a legally valid way. The afore-mentioned regulation is applied correspondingly in terms of regulatory gaps.